Help Center

Frequently Asked Questions

Everything you need to know about ordering, shipping, returns, and more. Can't find your answer? Our team is one message away.

01

Orders & Shipping

Where do you ship?

We currently ship across the entire United States. Every order is delivered with tracking, so you can follow your package from our warehouse to your door.

How long does delivery take?

Orders are processed within 1–2 business days. After processing, transit takes 5–8 business days, which means your order arrives within 6–10 business days in total. You will find the full details in our Shipping Policy.

How can I track my order?

As soon as your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery. If your tracking has not updated within a few days, feel free to reach out and we will look into it for you.

Can I change or cancel my order?

If your order has not shipped yet, we will do our best to adjust or cancel it. Contact us as soon as possible at info@lineathelabel.com with your order number. Once an order has been shipped, it can no longer be changed, but you can of course still use our return process.

02

Returns & Refunds

What is your return policy?

You can return items within 30 days of delivery, provided they are unworn, unwashed, and in their original condition with tags attached. All conditions and steps are described in our Return & Refund Policy.

How do I start a return?

Email us at info@lineathelabel.com with your order number and the item(s) you would like to return. Our team will confirm the correct return address and guide you through the next steps. Please do not send returns without contacting us first.

When will I receive my refund?

Once your return arrives and has been inspected, we process your refund to the original payment method within 10 business days. Depending on your bank or card provider, it may take a few additional days for the amount to appear on your statement.

What if my item arrives damaged or incorrect?

We are sorry in advance if that happens. Send us a photo of the item and your order number within 7 days of delivery, and we will make it right with a replacement or a refund, at no extra cost to you.

03

Products & Sizing

How do I find the right size?

Each product page includes a size guide with measurements. If you are between sizes or unsure, send us a message with your measurements and the item you have your eye on, and we will gladly advise you personally.

Will sold-out items come back in stock?

Popular pieces are restocked whenever possible, though some items are part of limited runs. If something you love is sold out, reach out to us and we will let you know whether a restock is planned.

How should I care for my items?

Care instructions are listed on the label of each garment. As a general rule, we recommend washing on a gentle, cold cycle and air drying to keep fabrics and colors looking their best for as long as possible.

04

Payment & Company

Which payment methods do you accept?

We accept all major credit and debit cards as well as the express checkout options shown at checkout. All payments are processed through a secure, encrypted connection.

Is my payment information safe?

Yes. Payments are handled by certified payment providers over an encrypted (SSL) connection. We never store your full card details on our own systems.

Who is behind Linea The Label?

Linea The Label is operated by:

H Marketing LLC
2106 House Avenue, Suite 470
Cheyenne, Wyoming 82001
United States

Email: info@lineathelabel.com
Phone: +1 307 263 0634

Still have a question?

Our team is happy to help. Send us a message and we will get back to you within 1 business day.

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