Payment Policy

At Linea The Label we want paying for your order to be simple, secure and free of surprises. This page explains which payment methods we accept, when you are charged, and what to do if something goes wrong.

Accepted Payment Methods

You can pay securely using any of the following:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

We do not accept cash, cheques, bank transfers or cash on delivery.

Prices, Taxes and Fees

All prices on lineathelabel.com are shown in US Dollars (USD). Prices are shown excluding sales tax. Where we are required to collect sales tax, it is calculated on the basis of your shipping address and shown separately in the order summary at checkout, before you confirm and pay.

Standard shipping within the United States is free of charge. We do not charge handling fees, processing fees or payment surcharges of any kind. The total displayed on the final checkout screen is the total amount you will be charged.

We currently ship to addresses within the United States only. No import duties or customs charges apply to your order.

Currency and Cards Issued Outside the United States

All orders are charged in US Dollars. If your card or PayPal account is issued outside the United States, your bank may convert the amount into your local currency and may apply a foreign transaction fee. The exchange rate and any such fee are set by your bank or card issuer, not by Linea The Label, and we have no control over them.

When Your Payment Is Charged

Your payment method is charged in full at the moment you place your order. This applies to card payments as well as to PayPal, Apple Pay, Google Pay and Shop Pay.

The order confirmation email you receive is an acknowledgement that we have received your order, not an acceptance of it. Your order is accepted when we send you a shipping confirmation. If we are unable to fulfil all or part of your order, we will contact you and refund the affected amount in full to your original payment method.

What Appears on Your Bank Statement

Linea The Label is a trading name of H Marketing LLC. Depending on your bank, your statement may show LINEA THE LABEL or H MARKETING LLC. If you see a charge you do not recognise, please contact us at info@lineathelabel.com before contacting your bank. In most cases we can identify the order for you within one business day.

Failed or Declined Payments

If your payment is declined, no order is created and no funds are taken. Please check that your card details, expiry date, security code and billing address are entered exactly as they appear with your bank, and that sufficient funds are available. If the problem continues, try another payment method or contact your card issuer, who can tell you why the payment was refused.

A declined attempt can leave a temporary authorisation hold on your account. This is not a charge and is normally released by your bank within three to seven business days. We cannot release such a hold ourselves, as no payment has reached us.

Fraud Prevention and Order Verification

To protect our customers and cardholders, orders may be subject to automated and manual verification checks. If an order is flagged, we may contact you by email to confirm your order details before we ship. If we do not receive a response within three business days, or if we reasonably believe an order to be fraudulent or unauthorised, we may cancel it. Cancelled orders are always refunded in full to the original payment method, and we will notify you by email.

We will never ask you by email, phone or text message for your full card number, PIN, online banking login or one-time passcode. If you receive such a request claiming to be from us, do not respond and let us know.

Payment Security

Payments are processed by PCI DSS compliant payment providers, including Shopify Payments and PayPal. Your connection to our checkout is encrypted using TLS, and your card details are transmitted directly to the payment provider. Linea The Label never sees, handles or stores your full card number, and your card details are not held on our systems at any point.

Discount Codes and Gift Cards

Discount codes must be entered at checkout before payment is completed. They cannot be applied retroactively to an order that has already been placed. Unless we state otherwise, only one discount code can be used per order and codes cannot be combined with other promotions. Gift cards have no cash value and cannot be exchanged for money.

If a discount code does not work, please contact us before completing your order rather than afterwards, so that we can correct it for you.

Pricing and Product Errors

We take care to display accurate prices and product information, but errors can occur. If we discover an obvious pricing or description error affecting an order you have placed, we will contact you before shipping and give you the choice between confirming the order at the correct price or cancelling it for a full refund. We are not obliged to supply an item at an incorrect price.

Cancelling or Changing an Order

If you need to cancel your order or correct your details, email us at info@lineathelabel.com within 12 hours of placing it and we will do our best to stop it before it leaves our warehouse. Once an order has shipped it cannot be cancelled, but you can still return it under our Return & Refund Policy.

Refunds

Refunds are always issued to the original payment method used for the purchase. We cannot refund to a different card, account or by any other means.

Approved refunds are processed within 10 business days of approval. Your bank or card issuer may need additional time to post the amount to your account. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@lineathelabel.com. Full details of eligibility and the return process are set out in our Return & Refund Policy.

Chargebacks and Payment Disputes

If you believe there is a problem with a charge, please contact us first. We reply to every message within one business day and can usually resolve the issue faster than a formal dispute. Where a chargeback is raised, we will provide your card issuer with the order, delivery and correspondence records relating to the transaction.

Contact

Webshop Name: Linea The Label
Company Name: H Marketing LLC
Company Address: 2106 House Avenue, Suite 470, Cheyenne, Wyoming 82001, United States
Registration Number: 2026-001877878

E-mail: info@lineathelabel.com
Phone: +1 307 263 0634

Our customer service is available:
Monday to Friday: 9:00 a.m. – 6:00 p.m. (CST, GMT-6)
Saturday and Sunday: 10:00 a.m. – 6:00 p.m. (CST, GMT-6)

Estimated response time: within 1 business day

Last updated: 24 August 2026